npower

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Key information about npower

Company history

How to contact npower

You can contact npower through a number of different ways.

Post

If you wish to contact the company via post, you can write to them at the following address:

If you would like to write to npower, here are the addresses you need:

General enquiries
npower
PO Box 177
Houghton le Spring
DH4 9AQ

Head office
npower Group Ltd
Windmill Hill Business Park
Whitehill Way
Swindon
SN5 6PB

Energy efficiency support
npower Group Ltd
PO Box 115
Peterlee
SR8 9DL

Boiler and heating support
Customer Relations Team
npower
PO Box 130
Worcester
WR4 9ZX

Complaints
For electricity and gas complaints
npower Group Ltd
PO Box 177
Houghton le Spring
DH4 9AQ

For boilers and heating complaints
Customer Relations Team
npower
PO Box 130
Worcester
WR4 9ZX

Opening times

You can call npower on 0800 073 3000 or 0330 100 3000. Calls are free from a landline. Mobile charges may vary.

Lines are open Monday to Friday from 8am to 8pm and on Saturday 8am to 6pm.

You can use npower’s web chat facility on its website. This is available Monday to Friday from 7am to 11pm and on Saturday from 8am to 8pm.

If you would like to email npower, you can use the form at https://www.npower.com/at_home/Applications/atlas.web/customerenquiry.aspx/ValidateMe/53. npower says it will reply to your message within ten working days.

You can also contact npower via Facebook or Twitter.

Head office

A map showing their head office location can be found below.

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Help for low income families or those in debt

Warm Home Discount Scheme

Further Information

Fuel Sources

The fuel mixes and types used by npower differ between supplier licences.

Environmental impact

npower provides the following environmental impact information:

Current npower energy tariffs

Reviews

npower has a ‘Bad’ Trustpilot rating of 1.2 out of 5 stars based on 2,845 customer reviews.

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