First Utility is the seventh biggest gas and electricity supplier in the UK. It has 2% of the UK energy market.
In 2017, a Which? survey ranked First Utility 11th out of 29 companies for customer satisfaction. The survey looked at customer service, value for money, the accuracy and clarity of bills and how well the company helps you to save energy.
First Utility promises to:
First Utility only provides gas and electricity to residential addresses. It does not supply businesses or commercial premises.
Watch this short video for an explanation of the process involved with switching to First Utility
First Utility was launched in 2008. It aims to change the face of an industry where 70% of customers pay too much. It wants UK householders to have a fundamentally cheaper, fairer and more transparent deal on energy. It also wants to help people understand more about how energy is used and how energy waste can be reduced.
Notable dates in the First Utility’s history include November 2014 when it succeeded in forcing the industry to halve the amount of time it takes to move energy supplier from 6 weeks to 2.5 weeks. In 2016 it launched the My Energy app, which helps customers take control of their energy.
It’s CEO is Ian McCaig. He joined First Utility in 2011 from lastminute.com where he was CEO.
First Utility says that the fastest way to get an answer to your question is to use Ask First on its website. Ask First is a virtual assistant that is trained to provide instant answers to all sorts of questions.
Some sections of First Utility’s website offer a ‘chat with an agent online’ facility.
To speak to someone at First Utility, call 01926 320 700. First Utility’s call centres are open from 8:00am to 8:00pm on weekdays and 9:00am to 4:00pm on Saturdays.
If you would like to write to First Utility, its address is First Utility, PO BOX 4360, Warwick, CV34 9DB.
First Utility says that if you are having difficulty paying your energy bill, it will work with you to try to find a way to help you to do so.
If you are having trouble paying your energy bill, First Utility says it will:
First Utility says its suggested solutions to help you pay your energy bill include:
As a final option, First Utility will disconnect your supply if it has tried all options to arrange an agreement with you and you have not paid your bill.
Yes, it is.
The Warm Home Discount Scheme provides financial support to customers who are in, or who are at risk of being in, fuel poverty. It means First Utility offers qualifying customers a rebate of £140 on their winter electricity costs.
You are definitely eligible to receive the Warm Home Discount if you or your partner who lives with you:
If either of these apply, you do not need to apply for the discount because you will receive it automatically. The Department for Work and Pensions should write to you and let you know if this is the case. They will also notify First Utility so it can pay your rebate.
If you do not fall into either of the above groups and do not receive a letter from the Department for Work and Pensions, you may still be eligible for the scheme. You may be eligible if:
If this is the case, you should apply to First Utility to receive the Warm Home Discount. The scheme is first come first served. Even if you received the discount last year, First Utility says you will need to apply again for this year’s scheme.
You can check the precise criteria for eligibility at https://www.first-utility.com/about-us/saving/energy-saving/warm-homes-discount/.
If you successfully qualify for the scheme in 2016/17, you will receive your £140 fuel rebate by the end of May 2017.
As of figures available in February 2017, this is First Utility’s fuel mix:
|Electricity supplied by First Utility||Average for the UK (for comparison)|
As of figures available in February 2017, First Utility assessed its environmental impact as follows:
|First Utility||Average for the UK (for comparison)|
|High Level Radioactive||0.0009g per kWh||0.007g per kWh|
|Tariff Name||Variable Tariff||Fixed Rate Tariff||Exit Fees|
|First Fixed March 2019 v6||No||Yes||£30.00 to 10/02/2019|
|First Fixed October 2018 v3 Online||No||Yes||£30.00 to 12/09/2018|
|First Fixed October 2018 v4 Full Service||No||Yes||£30.00 to 12/09/2018|
|First Fixed September 2019 plus||No||Yes||£50.00 to 12/08/2019|
|First Fixed September 2019 v2 plus||No||Yes||£50.00 to 12/08/2019|
|First Fixed September 2020||No||Yes||£30.00 to 12/08/2020|
|First Variable||No||Yes||No Exit Fees|
|First Variable (Prepayment)||No||Yes||No Exit Fees|
Last Updated: 09/09/2017
If you are a customer of First Utility, you can benefit from the company’s broadband deals.