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We will cover frequently asked questions such as:
First Utility is the seventh biggest gas and electricity supplier in the UK. It has 2% of the UK energy market.
In 2017, a Which? survey ranked First Utility 11th out of 29 companies for customer satisfaction. The survey looked at customer service, value for money, the accuracy and clarity of bills and how well the company helps you to save energy.
They promises to:
As an energy provider First Utility provides gas and electricity to residential addresses. They do not supply businesses or commercial premises.
Starting a utility comparison is a great way to see if you can save money with UtilitySavingExpert.com.
First Utility was launched in 2008. It aims to change the face of an industry where 70% of customers pay too much. It wants UK householders to have a fundamentally cheaper, fairer and more transparent deal on energy. First Utility wants to help people understand more about how energy is used and how energy waste can be reduced.
Notable dates in the history of First Utility include November 2014 when it succeeded in forcing the industry to halve the amount of time it takes to move energy supplier from 6 weeks to 2.5 weeks. In 2016 First Utility launched the My Energy app, which helps customers take control of their energy.
First Utility’s CEO is Ian McCaig. He joined the organisation in 2011 from lastminute.com where he was CEO.
First Utility says that the fastest way to get an answer to your question is to use Ask First on its website. Ask First is a virtual assistant that is trained to provide instant answers to all sorts of questions.
Some sections of the First Utility website offer a ‘chat with an agent online’ facility.
To speak to someone at First Utility, call 01926 320 700. The call centres are open from 8:00am to 8:00pm on weekdays and 9:00am to 4:00pm on Saturdays.
If you would like to write to First Utility, its address is PO BOX 4360, Warwick, CV34 9DB.
A map showing First Utilities Head Office location can be found below.
If you are having difficulty paying your First Utility energy bill, they will work with you to try to find a way to help you to do so.
If you are having trouble paying your energy bill, they will:
Other suggested solutions to help you pay your energy bill include:
As a final option, First Utility may disconnect your supply if they have tried all options to arrange an agreement with you and you have not paid your bill.
First Utility is part of the Warm Home Discount Scheme
The Warm Home Discount Scheme provides financial support to customers who are in, or who are at risk of being in, fuel poverty. It means qualifying customers are offered a rebate of £140 on their winter electricity costs.
You are definitely eligible to receive the Warm Home Discount if you or your partner who lives with you:
If either of these apply, you do not need to apply for the discount because you will receive it automatically. The Department for Work and Pensions should write to you and let you know if this is the case. They will also notify your energy supplier so they can pay your rebate.
If you do not fall into either of the above groups and do not receive a letter from the Department for Work and Pensions, you may still be eligible for the scheme. You may be eligible if:
If this is the case, you should apply for the the Warm Home Discount. The scheme is first come first served. Even if you received the discount last year, you will need to apply again for this year’s scheme.
You can check the precise criteria for eligibility at https://www.first-utility.com/about-us/saving/energy-saving/warm-homes-discount/.
If you successfully qualify for the scheme in 2016/17, you will receive your £140 fuel rebate by the end of May 2017.
As of figures available in February 2017, this is First Utility’s fuel mix:
|Electricity supplied by First Utility||Average for the UK (for comparison)|
As of figures available in February 2017, First Utility’s assessed its environmental impact as follows:
|First Utility||Average for the UK (for comparison)|
|High Level Radioactive||0.0009g per kWh||0.007g per kWh|
|Tariff Name||Variable Tariff||Fixed Rate Tariff||Exit Fees|
|Curry's Cashback December 2019||No||Yes||£30.00 to 12/11/2019|
|First Control December 2020||No||Yes||£50.00 to 12/11/2019|
|First Fixed December 2018 v7 Online||No||Yes||£30.00 to 12/11/2018|
|First Fixed December 2018 v8 Full Service||No||Yes||£30.00 to 12/11/2018|
|First Fixed December 2019 plus||No||Yes||£50.00 to 12/11/2019|
|First Fixed November 2020||No||Yes||£30.00 to 12/11/2018|
|First Fixed September 2020||No||Yes||£30.00 to 12/08/2020|
|First Home Response May 2019||No||Yes||£50.00 to 12/04/2019|
|First HomeCare May 2019 v2||No||Yes||£50.00 to 12/04/2019|
|First Variable||Yes||No||No exit fees|
|First Variable Prepayment 2||Yes||No||No exit fees|
|Smart First January 2019 Online||No||Yes||£30.00 to 13/12/2018|
|Smart plus Control December 2019||No||Yes||£50.00 to 12/11/2019|
|StuRents Fixed December 2018||No||Yes||£50.00 to 12/11/2018|
If you are already a customer, you can benefit from the company’s broadband deals.
According to the latest survey conducted by the consumer champions Which, First Utility came 11th in terms of overall customer satisfaction.
The table below provides a breakdown of the review.
|Performance Measured||Star Rating|
|Customer service and complaints|
|Value for money|
|Billing accuracy and clarity|
|Helping customers save energy|
You should now have all the necessary information you need for First Utility. Use Utility Saving Expert’s online comparison tool to see how First Utility compares against other UK energy providers.
Last Updated: 25/10/2018
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