Utility Saving Expert

Accessibility Policy

Last reviewed: August 2026

This Accessibility Policy applies to utilitysavingexpert.com, owned and operated by Simply Quote Comparison Ltd, trading as Utility Saving Expert. We want as many people as possible to be able to use our website, and we are committed to making it accessible and usable for everyone, including people with disabilities.

1. Our commitment

Simply Quote Comparison Ltd is committed to ensuring digital accessibility for all users, including those with disabilities. We believe in providing an inclusive and accessible web experience, and we treat accessibility as an ongoing part of how we design, build and maintain our website.

2. Scope

This policy applies to all aspects of the Utility Saving Expert website. It does not cover third-party websites we link to, such as energy suppliers, which are outside our control and have their own accessibility arrangements.

3. Standards we follow

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. These internationally recognised guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, hearing, motor and cognitive impairments. We also recognise our duties as a service provider under the Equality Act 2010 to make reasonable adjustments so that our services are accessible.

4. How accessible this website is

We work to meet WCAG 2.2 level AA across our website, and we test and improve it on an ongoing basis. We know that some parts of the website may not be fully accessible at all times, for example some third-party content, older documents, or newly added features before they have been fully reviewed. Where we identify barriers, we prioritise fixing them, and we welcome your feedback to help us find and address issues quickly.

5. Adjusting your browser and device

Modern browsers and devices include built-in tools that can make our website easier to use, such as zoom, text resizing, and colour and contrast settings.

To change the page zoom in most browsers:

• On Windows: hold the Ctrl key and press the plus (+) key to zoom in, or the minus (-) key to zoom out.
• On Mac: hold the Command key and press the plus (+) key to zoom in, or the minus (-) key to zoom out.

You can also change your device’s default colours, contrast and fonts through its accessibility settings. For step-by-step guidance on adapting your computer, phone or tablet, AbilityNet’s My Computer My Way is a helpful resource: mycomputermyway.abilitynet.org.uk.

6. Assistive technology

Our website is designed to be compatible with recent versions of assistive technology, including screen readers, screen magnifiers and speech recognition software. We aim to support keyboard navigation and to make interactive elements usable without a mouse.

7. Accessible content

We are committed to providing accessible content. This includes using clear and concise language, providing alternative text for meaningful images, offering captions or transcripts for video where relevant, structuring pages with proper headings, and maintaining sufficient colour contrast.

8. Testing and ongoing improvement

We test and evaluate our website for accessibility and usability on a regular basis, using a combination of automated tools and manual checks, and we consider accessibility when adding new features or content. Accessibility is not a one-off exercise, and we are continually working to improve the experience for all users.

9. Feedback and contact

We welcome your feedback on the accessibility of our website. If you encounter any barriers, need information in a different format, or have suggestions to help us improve, please get in touch using the details below. We aim to respond to accessibility feedback within seven working days.

10. Your rights

As a service provider, we have a duty under the Equality Act 2010 to make reasonable adjustments so that disabled people can use our services. If you are not satisfied with how we have responded to an accessibility concern, you can seek free, confidential advice from the Equality Advisory and Support Service (EASS) at equalityadvisoryservice.com.