Business Water Comparison, Made Simple

If your premises is in England or Scotland and has a primary business use, you’re free to switch your water retailer. In Wales only large users (over 50 million litres a year) can switch, and domestic water can’t be switched. If you’ve never switched, you’ll be on your regional default tariff.

No. You’re only changing the retailer who manages your billing and service. The pipes, the wholesaler and the water itself stay exactly the same, with no interruption to your supply.

Usually around 21 to 28 days, including a short cooling-off period. It helps to take a meter reading before the switch so your final bill is accurate. We keep you updated throughout.

Switching itself is free. The only time a cost applies is if you leave an existing contract early, which can carry an exit fee, so it’s worth weighing any saving against that. Switching in your renewal window avoids exit fees entirely.

A SPID (Supply Point ID) is the unique reference for your water supply, made up of ten digits followed by a letter (W for water, S for sewerage), so most premises have two. You’ll find it on a recent water bill. It isn’t essential to start, but it makes your quote more accurate.

The wholesaler owns and maintains the pipes and network for your region and physically delivers the water. The retailer handles your billing, meter reads and customer service. You can switch your retailer, but your wholesaler stays the same.

Yes, though leaving early may mean an exit fee, so compare the saving against that cost. The simplest route is to switch in your renewal window, where you can line up a new deal to start the moment your current contract ends with no penalty.

Most businesses pay no VAT on water and sewerage. Businesses in certain industries, such as construction, manufacturing, engineering, chemicals, mining, textiles and utilities, are charged 20%. Your retailer can confirm which applies to you.

Yes. If you operate across different water regions you’ll currently deal with more than one retailer. Switching with us lets you consolidate everything onto a single retailer, one bill and one point of contact, which usually saves time and money.

Some older premises have no water meter. Instead of charging for actual usage, the retailer applies a fixed charge plus an amount based on the building’s rateable value. If you’d benefit from a meter, we can talk you through having one fitted.

Your wholesaler is set by your region and shown on a recent water bill. If you can’t find it, you can look it up via Water UK’s “find your supplier” tool. Your retailer, on the other hand, is whoever you choose to switch to.