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Avro Energy


What are the key things I need to know about Avro Energy?

Avro Energy is a new energy company that promises to provide ‘a different approach to simplistic supply’. It offers low price energy and simplicity of supply. It says it does this by running a highly efficient business that keeps overheads to a minimum and restricts the amount of marketing it does.

Avro Energy says it offers three benefits:

  • pink tick Avro Energy saves you money: low gas and electricity tariffs, no exit or cancellation fees, the ability to take advantage of falls in energy prices and bills that reflect your usage.
  • pink tick Avro Energy offers a simple and easy approach: access to your account 24/7 and bills that are simple to read and jargon-free.
  • pink tick Avro Energy has a UK-based customer support team: quick response times, clear and concise information and an open and honest approach.

What’s the history of Avro Energy?

Avro Energy was launched in December 2015. Its managing director is Jake Brown. He founded the company to offer an alternative to the Big 6 energy suppliers. He believes the energy market can be a frustrating place for consumers and wants his company to put power back into the hands of consumers. As of December 2016 it was reported that Avro Energy has 40,000 electricity customers and 30,000 gas customers.


How do I contact Avro Energy?

Avro Energy says that you will find answers to most of your questions on the Help and Advice section of its website

If you would like to contact Avro Energy, here is how you do it:

  • pink tick Telephone: 0800 6800 795 from a landline and 0330 0885 754 from a mobile. Lines are open on Mondays to Thursdays from 9:00am to  5:30pm and on Fridays from 9:00am  to  4:30pm
  • pink tick Email: support@avroenergy.co.uk
  • pink tick Post: Avro Energy Limited, Eliot Park Innovation Centre, Barling Way, Nuneaton, Warwickshire, CV10 7RH

Avro Energy is also on social media:

If you think you can smell gas or think you have carbon monoxide fumes escaping from a gas appliance, Avro Energy says to call the 24 hour National Gas Emergency hotline on 0800 111 999. If you have got a power cut, Avro Energy says to contact your electricity distribution company. It lists the telephone numbers for all the electricity distribution companies on its website here.

Below is a map of where the Avro Energy Head Office is located.

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What help does Avro Energy offer me if I’m on a low income or in debt?

If you are struggling to pay your energy bill, Avro Energy says to contact it on 0800 6800 795 as soon as possible. Avro Energy has a confidential register called the Additional Service Register that identifies households that may need additional care.

If you continue to have difficulty in paying your energy bills, Avro Energy has several steps it may take. These include:

  • pink tick requesting a security deposit from you
  • pink tick installing a pre-payment meter so you can pay for your energy in advance
  • pink tick adjusting the tariff on your pre-payment to recover any money you owe it
  • pink tick offering you a payment plan that suits your circumstances.

Avro Energy also provides a few tips that will help you save energy and therefore save money. It suggests:

  • pink tick Draught proofing your home. Avro Energy estimates draught proofing measures could save you up to £60 a year.
  • pink tick Saving water. Avro Energy suggests fixing leaking taps, only filling your bath as much as you need to or taking a shower rather than a bath.
  • pink tick Using non-electrical appliances. Avro Energy suggests switching to methods that do not need electricity such as drying your washing outside rather than in the tumble dryer.
  • pink tick Using your thermostats effectively. Avro Energy suggests setting your heating so it’s only on at certain times of the day or only heating one or two rooms rather than the entire house. It estimates that turning your thermostat down by 1° can save you up to £85 – £90 per year.
  • pink tick Turning appliances off. Avro Energy suggests turning appliances off at the mains rather than leaving them on standby.
  • pink tick Upgrading your boiler. Avro Energy says that a newer boiler can help you monitor and reduce your energy use more easily.
  • pink tick Insulating your water heating tank. Avro Energy says that this will mean you will not use as much energy keeping your hot water hot.
  • pink tick Using a smart meter. Avro Energy says this can help you see where you are consuming the most energy and take steps to reduce it.
  • pink tick Use energy saving lightbulbs. Avro Energy says these will reduce your energy usage and last far longer than standard lightbulbs.

Is Avro Energy part of the Warm Home Discount Scheme?

Avro Energy is not a member of the government’s Warm Home Discount Scheme.

The Warm Home Discount Scheme gives people who are eligible a £140 discount on their electricity bill between October and April. The Warm Home Discount Scheme payment doesn’t affect your annual Winter Fuel Payment or any Cold Weather Payment you might receive.

You are automatically eligible for the scheme if your energy company is a member of the scheme and you get the Guarantee Credit element of Pension Credit. People who are on a low income or get certain means-tested benefits and have their electricity from suppliers who are part of the scheme may also be eligible. If you think you may qualify, you usually need to apply for the payment via your electricity supplier.

For more information on the Warm Home Discount Scheme you can visit www.gov.uk/the-warm-home-discount-scheme/

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What fuel sources does Avro Energy use?

The energy industry’s regulator, Ofgem, requires electricity companies to provide information about the mix of fuels they use to generate the electricity they supply to their customers. Electricity companies must also provide information about the environmental impact of their electricity. Both pieces of information must be published annually once an electricity supplier has been trading for 12 months or more. Avro Energy was founded in December 2015, so it has not needed to disclose the information yet. It will make its first formal announcement in 2017.

What are the current Avro Energy gas and electricity tariffs?

Tariff NameVariable TariffFixed Rate TariffExit Fees
Simple and SuperiorNoYesNo exit fees
Simple EnergyYesNoNo exit fees

Last Updated: 04/10/2017