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We will cover frequently asked questions such as:
Avro Energy is a new energy company that promises to provide ‘a different approach to simplistic supply’. It offers low price energy and simplicity of supply. It says it does this by running a highly efficient business that keeps overheads to a minimum and restricts the amount of marketing it does.
Avro says it offers three benefits:
Avro Energy was launched in December 2015. Its managing director is Jake Brown. He founded the company to offer an alternative to the Big 6 energy suppliers.
He believes the energy market can be a frustrating place for consumers and wants his company to put power back into the hands of consumers. As of December 2016 it was reported that Avro Energy has 40,000 electricity customers and 30,000 gas customers.
Avro Energy says that you will find answers to most of your questions on the Help and Advice section of its website
If you would like to contact Avro, here is how you do it:
Avro is also on social media:
If you think you can smell gas or think you have carbon monoxide fumes escaping from a gas appliance, Avro Energy says to call the 24 hour National Gas Emergency hotline on 0800 111 999.
If you have got a power cut, Avro Energy says to contact your electricity distribution company. It lists the telephone numbers for all the electricity distribution companies on its website here.
Below is a map of where the Avro Head Office is located.
If you are struggling to pay your energy bill, Avro says to contact it on 0800 6800 795 as soon as possible. Avro has a confidential register called the Additional Service Register that identifies households that may need additional care.
If you continue to have difficulty in paying your Avvro Energy bills, Avro has several steps it may take. These include:
Avro also provides a few tips that will help you save energy and therefore save money. It suggests:
Avro Energy is not a member of the government’s Warm Home Discount Scheme.
The Warm Home Discount Scheme gives people who are eligible a £140 discount on their electricity bill between October and April. The Warm Home Discount Scheme payment doesn’t affect your annual Winter Fuel Payment or any Cold Weather Payment you might receive.
You are automatically eligible for the scheme if your energy company is a member of the scheme and you get the Guarantee Credit element of Pension Credit. People who are on a low income or get certain means-tested benefits and have their electricity from suppliers who are part of the scheme may also be eligible. If you think you may qualify, you usually need to apply for the payment via your electricity supplier.
For more information on the Warm Home Discount Scheme you can visit www.gov.uk/the-warm-home-discount-scheme/
The energy industry’s regulator, Ofgem, requires electricity companies to provide information about the mix of fuels they use to generate the electricity they supply to their customers.
Electricity companies such as Avro Energy must also provide information about the environmental impact of their electricity. Both pieces of information must be published annually once an electricity supplier has been trading for 12 months or more.
Avro Energy was founded in December 2015, so it has not needed to disclose the information yet. It will make its first formal announcement in 2017.
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