Avro Energy

Avro says it offers three benefits:

• Avro saves you money: low priced gas and electricity tariffs, no exit or cancellation fees, the ability to take advantage of falls in energy prices and bills that reflect your usage.
• Avro offers a simple and easy approach: access to your account 24/7 and bills that are simple to read and jargon-free.
• Avro has a UK-based customer support team: quick response times, clear and concise information and an open and honest approach.

If you are struggling to pay your energy bill, Avro says to contact it on 0800 6800 795 as soon as possible. Avro has a confidential register called the Additional Service Register that identifies households that may need additional care.

If you continue to have difficulty in paying your Avvro Energy bills, Avro has several steps it may take. These include:

• Requesting a security deposit from you
• Installing a pre-payment meter so you can pay for your energy in advance
• Adjusting the tariff on your pre-payment to recover any money you owe it
• Offering you a payment plan that suits your circumstances.

Avro also provides a few tips that will help you save energy and therefore save money. It suggests:

• Draught proofing your home. Avro estimates draught proofing measures could save you up to £60 a year.
• Saving water. They suggests fixing leaking taps, only filling your bath as much as you need to or taking a shower rather than a bath.
• Using non-electrical appliances. Avro Energy suggests switching to methods that do not need electricity such as drying your washing outside rather than in the tumble dryer.
• Using your thermostats effectively. Avro Energy suggests setting your heating so it’s only on at certain times of the day or only heating one or two rooms rather than the entire house. It estimates that turning your thermostat down by 1° can save you up to £85 – £90 per year.
• Turning appliances off. Avro Energy suggests turning appliances off at the mains rather than leaving them on standby.
• Upgrading your boiler. Avro Energy says that a newer boiler can help you monitor and reduce your energy use more easily.
• Insulating your water heating tank. Avro Energy says that this will mean you will not use as much energy keeping your hot water hot.
• Using a smart meter. Avro Energy says this can help you see where you are consuming the most energy and take steps to reduce it.
• Use energy saving lightbulbs. Avro Energy says these will reduce your energy usage and last far longer than standard lightbulbs.