Better Energy

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Key information about Better Energy

Better Energy is an independent energy provider and has been supplying gas to UK homes and businesses since 2011. They currently do not supply electricity, but hope to offer this in the near future as they have recently required the necessary license to do so.

The company’s motto is 'Same Energy, Better Price' and it hopes to provide customers with cheaper gas and excellent customer service.

The gas provider has call centres based in Nottingham. Better Energy only provides online billing for its customers.

Better Energy started supplying gas to homes in the East Midlands in 2011. They now offer their tariffs to customers across England, Wales and Scotland.

Company history

Better Energy was founded in 2011 by Martin Thomas with the tagline ‘same energy, better price’. Martin has worked in the energy industry since the early 1980s before setting up the company.

They supply gas to standard and prepayment meter customers, and offer a range of fixed rate and variable rate tariffs for standard meter customers.

The company has consistently stated that their prices are lower when compared to the ‘Big Six’, primarily due to having lower operating costs than these competitors.

Better Energy is one of many smaller independent energy companies that have entered the market in recent years. They offer competitive pricing for their gas services.

How to contact Better Energy

You can contact Better Energy through a number of different ways.

If you wish to contact the company via post, you can write to them at the following address:

Better Energy
10 Castle Quay
Castle Boulevard
Nottingham
NG7 1FW

Opening times

Their office opening hours are between 9:00am and 5:00pm, Monday to Friday. Remember that any telephone calls you make may be recorded.

Contact Better via telephone by calling them on 0115 846 0438

You can visit the company’s website directly at: https://www.better.energy/

If you need to email the firm, they can be reached at: service@better.energy

You can also use social media to contact Better Energy via Twitter.

Head office

A map showing their head office location can be found below.

Warm Home Discount Scheme

Better Energy has NOT signed up to the government’s Warm Home Discount Scheme.

The government’s Warm Home Discount Scheme gives eligible people a £140 discount on their electricity bill between October and April. You are automatically eligible for the scheme if your energy company is part of the scheme and you get the Guarantee Credit element of Pension Credit. You may be eligible if your energy company is part of the scheme and you are on a low income or if you receive certain means-tested benefits.

The Warm Home Discount Scheme payment doesn’t affect your annual Winter Fuel Payment or any Cold Weather Payment you may receive.

For more information on the Warm Home Discount Scheme you can visit www.gov.uk/the-warm-home-discount-scheme/

Fuel sources

Better Energy is a gas only supplier. If you require electricity, then you will need to find another provider for electricity or use a supplier that offers both gas and electricity as a duel fuel tariff.

The UK currently receives 43% of its gas from the North Sea and the East Irish Sea. Additionally, we also import 44% of gas via pipelines from Europe and Norway. The remaining 13% comes in to the UK by tankers in the form of Liquefied Natural Gas (LNG).


Current Better Energy tariffs

Better Energy currently only supply gas. Here’s a quick overview of some of their main tariffs:

Online Fixed

Fixed tariff 12-month contract
Direct Debit
Billing via email
£30 exit fee
Gas unit rate 2.7825 pence per kWh and standing charge 15.75 pence per day

Postal Fixed

Fixed tariff 12-month contract
Direct Debit
Bills through the post
£30 exit fee
Gas unit rate 2.7825 pence per kWh and standing charge 21 pence per day

Online Saver

Variable tariff with no contract
Direct Debit
Billing via email
No exit fees
Gas unit rate 3.234 pence per kWh and standing charge 15.75 pence per day

Postal Saver

Variable rate with no contract
Direct Debit
Bills through the post
No exit fees
Gas unit rate 3.234 pence per kWh and standing charge 21 pence per day

Prepayment Saver

Variable rate
Prepayment meters only
No exit fees
Gas unit rate 3.234 pence per kWh and standing charge 21 pence per day

Full terms and conditions can be found by visiting Better’s website.

Better Energy reviews

Better Energy has an ‘Poor’ Trustpilot rating of 2.2 out of 5 stars based on 30 customer reviews.

Compare Better Energy

It’s quick and easy to compare energy prices from Better Energy tariffs against other leading suppliers with Utility Saving Expert.

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