Dual Energy
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Key information about Dual Energy
Dual Energy is a UK owned, independent energy supplier.
The company was established in 2009. Here’s what you should expect as a customer:
- Smart Meter billing
- Low energy prices
- Dedicated customer service team
Smart meters are a core part of their service. Dual Energy is helping to ensure that every business across the UK will have a smart meter installed by 2020. This will be carried out by actively working towards the Smart Meter Initiative (SMI), a scheme backed by the UK Government.
This initiative helps business customers benefit from accurate billing and allows them to better understand their energy usage habits, helping them reduce overall consumption.
Dual Energy will install the most up to date smart meter technology for free if a customer opts to switch their electricity supply to them.
The company aims to establish themselves as a low-cost SME alternative to the ‘Big 6’.
They intend to build upon long-term relationships with their stakeholders, these include: customers, suppliers and brokers.
Dual Energy offer a price match guarantee and will try to secure competitive supply rates for their customers. This means that service contracts should ensure customers receive the best price available.
The commercial energy provider’s customer service team is based in the UK. Similar to most companies, they endeavour to offer a high level of customer service.
How to contact Dual Energy
You can contact Dual Energy through a variety of different ways:
Post
Contact them via post by writing to:
Dual Energy
Premium House
The Esplanade
Worthing
BN11 2BJ
Opening times
Their office opening hours are between 8:30am and 5:30pm, Monday to Friday (Friday 5pm). Remember that any telephone calls you make are likely to be recorded.
- Contact Dual Energy via telephone by calling them on 01903 703400
If you smell gas or suspect a gas leak, contact The National Gas Emergency Service immediately on 0800 111 999. Calls are free, and they operate 24 hours a day, 365 days a year.
Republic of Ireland customers should contact The National Gas Emergency Service on 1850 20 50 50.
We also recommend that you take the following action:
- Open all doors and windows to ventilate the space
- Turn gas supply and gas appliances off at the mains
- Avoid smoking or the use of any naked flames
- Avoid turning any electrical switches off or on
You can visit Dual’s website directly at: http://www.dual-energy.co.uk/
If you need to email Dual Energy, you can send your message to:
customer.services@dual-energy.co.uk
You can also use social media to contact Dual on Twitter, and LinkedIn.
Head office
A map showing Dual’s head office location can be found below.
Further Information
Fuel Source summary
As of figures available in January 2019, this is Dual Energy’s electricity fuel mix:
Source of electricity percentage from the following fuels:
- Coal 8.5%
- Natural Gas 44%
- Nuclear 21%
- Renewable 24.3%
- Other fuels 2.2%
Environmental impact
As of figures available in 2019, Dual assessed its environmental impact as follows:
Environmental impact = TBC g/kWh CO2 emissions/kWh and TBC g/kWh high level radioactive waste/kWh.
Current Dual Energy tariffs
Dual Energy have a range of products that can help small-medium sized businesses control their energy costs and reduce their monthly bills.
The SmartTracker product includes a “Price Promise Guarantee”, this means that each year you will always pay the best price the market has to offer.
SMARTSaver: Electricity
SmartTRACKER
Dual Energy’s main product allows you to fix to the lowest price for the first 12 months.
After this period, their market review ensures you continue to pay a competitive price against the current market rate. In addition to this, with the “Price Promise Guarantee”, if you find a better deal, Dual will price match it. However, a 36 month contract and price match terms will be applicable.
SmartFIX – 1 year or 2 year fix
Fix Dual Energy’s competitive electricity prices for a term that meets the requirements of your business. You can choose from a 12 month or 24 month fixed product, this will provide you with additional flexibility and help you get a lower price.
Budget Plan Payment
Spread your energy costs throughout the year with one monthly budget plan payment, this is a fixed amount based on your energy consumption.
SMARTSaver: Gas
SmartTRACKER
Similar to Dual Energy’s electricity offering, the SmartTracker offers their lowest prices for the first 12 months. An annual price review will ensure that you continue to pay a competitive price against the current market rate.
In addition to this, with the “Price Promise Guarantee”, if you find a better deal, Dual will price match it. However, similar to above, a 36 month contract and price match terms will be applicable.
SmartFIX – 1 year or 2 year fix
This is a straightforward 12 month or 24 month fixed tariff of the provider’s gas prices. It will be suitable for those that don’t want the advantages/disadvantages that a long-term contract brings.
Customer Reviews
Dual Energy currently have a rating of 3.8 out of 10 from 59 reviews on Trustpilot. However, these reviews can’t be verified so they don’t provide a fair and accurate representation.
Compare Dual Energy
You should now have all the necessary information you need for Dual Energy. Use Utility Saving Expert’s business energy comparison site to see how Dual Energy compares against other leading commercial energy suppliers in the UK.
It’s quick and simple to get an online quote within minutes, alternatively you can speak to one of our energy experts by calling 01242 32 31 31