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We will cover frequently asked questions such as:
Economy Energy says it’s the smart, friendly answer to low-cost gas and electricity. It says that its customers save around £129 on average on their bills.
Economy Energy says it is a specialist in pay as you go energy and smart meter energy. It says its pay as you go tariffs allow you to take control of your energy and top up your gas and electricity as you need it. It says its smart meter tariffs mean you can enjoy accurate bills with no more estimates and automatic meter readings.
Economy Energy says it was set up because too many energy companies had been getting a bad deal for too long. Its mission is to ensure that customers are treated fairly and given the service they deserve at all times. It pledges that:
In 2017, a Which? survey of 23 energy companies in England, Wales and Scotland ranked Economy Energy seventeenth for customer satisfaction. The survey looked at customer service, value for money, the accuracy and clarity of bills and how well the company helps you to save energy.
As well as gas and electricity, Economy Energy also provide mobile phone SIM bundles under the Economy Mobile brand.
Economy Energy was set up in 2012. In 2017 it reported having over 200,000 customers across the UK, which makes it one of the country’s fastest growing energy suppliers.
Economy Energy says the best place to get answers to your questions is on its website at https://www.economyenergy.co.uk/customer-support/.
If you would like to speak to someone at Economy Energy, you can call. Lines are open on Monday to Friday from 8:00am to 8:00pm and on Saturday and Sunday from 8:00am to 4:00pm. Economy Energy says it always tries to answer calls within 60 seconds. It also says its advisors will be courteous and informed and offer clear help and assistance with any questions you have.
If you would like to make a complaint about Economy Energy, you can do this by calling 0333 103 9053. Lines are open Monday to Friday from 9:00am to 5:00pm. You can emailor you can write to Customer Complaints, Economy Energy, Friars House, Manor House Drive, Coventry, CV1 2TE.
The map below shows the location of the Economy Energy Head Office.
If you are struggling to pay your energy bills, Economy Energy says the first thing you should do is contact them. Their advisors are on hand to talk you through your options based on your circumstances.
Options might include setting up a sustainable and affordable payment plan. If you have a prepayment meter (or would like a prepayment meter) a recovery rate can be loaded onto your meter so you can repay your debt and still have enough credit to continue to power your home.
If you get Income Support, income-based Jobseeker’s Allowance, income-related Employment and Support Allowance or Pension Credit, you can pay your fuel arrears direct from your benefit payments via the Fuel Direct scheme. If you are interested in this scheme you should talk to your local JobCentre Plus.
If you would like independent advice, Economy Energy works with StepChange, which offers free debt management advice. You can call them confidentially on 0800 138 1111 or visit the website at https://www.stepchange.org/.
Economy Energy also offers details of organisations that offer free help and support if you are worried about money:
Economy Energy also provides tips to help you reduce your energy usage and save money on your energy bills. It breaks the tips down into the following areas:
Economy Energy also suggests contacting your local energy advice centre for independent, expert advice. In England and Wales the number to call is. Alternatively you can email .
Economy Energy is not part of the Warm Home Discount Scheme because it says it already provides some of the most affordable energy rates in the UK. However, it says it hopes to be part of the scheme soon.
The Warm Home Discount Scheme gives eligible people a £140 discount on their electricity bill between October and April.
You are automatically eligible for the scheme if your energy company is a member of the scheme and you get the Guarantee Credit element of Pension Credit. People who are on a low income or get certain means-tested benefits and have their electricity from suppliers who are part of the scheme may also be eligible. If you think you may qualify, you usually need to apply for the payment via your electricity supplier.
The Warm Home Discount Scheme payment doesn’t affect your annual Winter Fuel Payment or any Cold Weather Payment you might receive.
For more information on the Warm Home Discount Scheme you can visit https://www.gov.uk/the-warm-home-discount-scheme.
The energy industry regulator requires energy companies to provide information on where they source their electricity from. They are also required to provide information on their carbon dioxide emissions and radioactive waste. Economy Energy gives these figures for April 2015 to March 2016 as follows:
High Level Radioactive Waste: 0.007 g/kWh
Carbon Dioxide emissions: 360 g/kWh
|Tariff Name||Variable Tariff||Fixed Rate Tariff||Exit Fees|
|2 Year Saver||No||Yes||£30.00, 24 months|
|Direct Saver (Fixed) v1.0||No||Yes||£25.00, 12 months|
|Evergreen Capped||No||No||No exit fees|
|Evergreen Capped (Eco7)||No||No||No exit fees|
|Evergreen Direct Saver||Yes||No||No exit fees|
|Online Saver||No||Yes||£25.00, 12 months|
|Smart Saver||No||Yes||£25.00, 12 months|
|Smartpay 2017 (v1)||No||No||No exit fees|
According to a Which survey, conducted in 2016 Economy Energy came in joint 17th place for customer satisfaction.
The table below shows a break down the review on Economy Energy.
|Performance Measured||Star Rating|
|Customer service and complaints|
|Value for money|
|Billing accuracy and clarity||-|
|Helping customer to save energy|
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