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Green Star Energy


What are the key things I need to know about Green Star Energy?

Green Star Energy is an energy company that supplies UK households. It promises to give its customers four things:

  • pink tick renewable energy: Green Star Energy provides 100% renewable electricity and is looking at how to provide green gas.
  • pink tick first class service: Green Star Energy says it is easy to get in touch with and tries to anticipate your needs.
  • pink tick experience you can trust: Green Star Energy is part of one of the largest global energy suppliers but has a UK and Ireland-based customer service team.
  • pink tick competitive prices: Green Star Energy is an independent company so it says it can keep its prices competitive.

Green Star Energy offers five different energy tariffs. It says that customers who chose one of its dual fuel 12 month fixed term tariffs and chose direct debit and online billing saved an average of £176 when compared to the average Big Six Standard Variable Tariff, based on Ofgem’s average energy usage for a medium household.

In 2017, a Which? survey of 23 energy companies in England, Wales and Scotland ranked Green Star Energy eighth for customer satisfaction. The survey looked at customer service, value for money, the accuracy and clarity of bills and how well the company helps you to save energy.


What’s the history of Green Star Energy?

Green Star Energy was launched in 2013. It is the residential arm of Hudson Energy Supply UK Limited. Hudson Energy Supply UK supplies gas and electricity to commercial customers across the UK. It a subsidiary of Just Energy Group Inc., a publicly traded company consisting of eight brands that serves almost two million customers in Canada and the USA.

Green Star Energy’s Managing Director is Joanne Thornton.


How do I contact Green Star Energy?

Green Star Energy says if you have any questions or need advice or information you should contact them. They have customer service teams in Milton Keynes and Cork and you can get in touch in any of the following ways:

  • pink tick by phone: 0800 012 4510; lines are open Monday Friday 8:00am to 6:00pm
  • pink tick by email: customerservice@mygreenstarenergy.com
  • pink tick by post: Green Star Energy, Elder House 3rd Floor, 586-592 Elder Gate, Central Milton Keynes, MK9 1LR

The company is also on Facebook at www.facebook.com/GreenStarEnergyUK and on Twitter at twitter.com/GreenStar_UK.

If you would like to make a complaint, here are the contact details you need:

  • pink tick by phone: 0800 012 4510; lines are open Monday Friday 8:00am to 6:00pm
  • pink tick by email: customerservice@mygreenstarenergy.com
  • pink tick by post: Customer Service, Green Star Energy, Elder House 3rd Floor, 586-592 Elder Gate, Central Milton Keynes, MK9 1LR

If you can smell gas, Green Star Energy says to call the Gas Emergency Services on 0800 111 999.

If you have no electricity, Green Star Energy says you need to contact your Local Electricity Network Operator. You will find their details on Green Star Energy’s website at www.mygreenstarenergy.com/Help-and-Support/Emergencies.

The map below shows the Head Office location of Green Star Energy.

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What help does Green Star Energy offer me if I’m on a low income or in debt?

If you are having trouble paying your bill, Green Star Energy says you should let it know immediately by emailing customerservice@mygreenstarenergy.com or calling 0800 012 4510. The company says it will work with you to find a suitable payment plan.

One alternative Green Star Energy suggests if you are struggling with your energy bills is a pre-payment meter. Pre-payment meters let you pay for your electricity and gas upfront. The system is similar to a pay-as-you-go mobile phone. Pre-payment meters help you to pay back money you owe as well as stop you falling behind again. Green Star Energy pre-payment meter customers buy credit at their local Post Office, PayPoint or PayZone.

As well as providing solutions to help you if you are struggling to pay your energy bills, Green Star Energy also publishes simple tips that can help you reduce the amount of energy you use in your home and therefore reduce your energy bills.

Green Star Energy recommends the following measures:

  • pink tick Generally
    o Replace incandescent with energy-efficient compact fluorescent bulbs.
    o Turn off electrical appliances when you leave the room or aren’t using them.
    o Make sure your home is properly insulated.
  • pink tick In the kitchen
    o Dry items in your dishwasher simply by opening the door and not using a high temperature option.
    o Boil only the amount of water you need when you use the kettle.
    o Use smaller appliances such as the microwave or toaster instead of the oven.
  • pink tick In the bathroom
    o Use a low-flow shower head.
    o Take short showers instead of baths.
    o Install dual-flow toilets to reduce the amount of water used per flush.
    o Insulate your water heater and all water piping.

Is Green Star Energy part of the Warm Home Discount Scheme?

The government’s Warm Home Discount Scheme gives eligible people a £140 discount on their electricity bill between October and April. The Warm Home Discount Scheme payment doesn’t affect your annual Winter Fuel Payment or any Cold Weather Payment you might receive. You are automatically eligible for the scheme if your energy company is part of the scheme and you get the Guarantee Credit element of Pension Credit. You may be eligible if your energy company is part of the scheme and you are on a low income or you get certain means-tested benefits.

For more information on the Warm Home Discount Scheme you can visit www.gov.uk/the-warm-home-discount-scheme/

Green Star Energy is not part of the Warm Home Discount scheme so its customers are not eligible for the discount.

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What fuel sources does Green Star Energy use?

By law, energy companies are required to provide information on the fuel sources for their electricity. Green Star Energy promises 100% renewable electricity. It gives its fuel mix as follows and provides the UK average for comparison.

Energy SourceGreen Star EnergyUK Average
Coal0%17.00%
Natural Gas0%32.30%
Nuclear0%23.70%
Renewables100%24.30%
Other Fuels0%2.50%
Total100%100%

Green Star Energy gives its CO2 Emissions as 0g/kWh (compared to a UK average of 290g/kWh) and its high-level radioactive waste as 0g/kWh (compared to a UK average of 0.007g/kWh).

What are the current Green Star Energy gas and electricity tariffs?

Tariff NameVariable TariffFixed Rate TariffExit Fees
Green Saver 12m Fixed + Perks 1705NoYes£30.00, 12 months
Rate Saver 12m Fixed + Perks 1709NoYes£30.00, 12 months
Rate Saver 12m Fixed 1709NoYes£30.00, 12 months
Rate Saver 18m Fixed + Perks 1706NoYes£30.00, 18 months
Rate Saver 18m Fixed 1706NoYes£30.00, 18 months
Rate Saver 24m Fixed + Perks 1705NoYes£30.00, 24 months
Rate Watch Pay as you GoYesNoNo exit fees
Rate Watch VariableYesNoNo exit fees

Green Star Energy Reviews

According to the latest Which survey, Green Star Energy placed 8th out of 23 energy companies for overall customer satisfaction.

The table below shows the breakdown of the review of Green Star Energy.

Performance MeasuredStar Rating
Customer service and complaints-
Value for money4 stars
Billing accuracy and clarity4 stars
Helping customers save energy4 stars
Customer Score70%

Last Updated: 04/10/2017