Green Star Energy

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Key information about Green Star Energy

Green Star Energy is an energy company that supplies UK households. It promises to give its customers four things:

  • Renewable energy
    They provide 100% renewable electricity and are looking at how to provide green gas.
  • First Class Service
    It is easy to get in touch with Green Star Energy and they try to anticipate your needs.
  • Experience you can trust
    They are one of largest global energy suppliers but have a UK and Ireland-based customer service team.
  • Competitive prices
    As an independent company, they can keep their prices competitive.

Green Star Energy offers five different energy tariffs. It says that customers who chose one of its dual fuel 12 month fixed term tariffs and chose direct debit and online billing saved an average of £176 when compared to the average ‘Big Six’ Standard Variable Tariff, based on Ofgem’s average energy usage for a medium household.

In 2017, a Which? survey of 23 energy companies in England, Wales and Scotland ranked Green Star eighth for customer satisfaction. The survey looked at customer service, value for money, the accuracy and clarity of bills and how well the company helps you to save energy.

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Company history

Green Star Energy was launched in 2013. It is the residential arm of Hudson Energy Supply UK Limited. Hudson Energy Supply UK supplies gas and electricity to commercial customers across the UK. Green Star Energy is a subsidiary of Just Energy Group Inc., a publicly traded company consisting of eight brands that serves almost two million customers in Canada and the USA.

The company’s Managing Director is Joanne Thornton.

How to contact Green Star Energy

Green Star Energy says if you have any questions or need advice or information you should contact them. They have customer service teams in Milton Keynes and Cork and you can get in touch in any of the following ways:

Post

If you wish to contact the company via post, you can write to them at the following address:

Elder House 3rd Floor
586-592 Elder Gate
Central Milton Keynes
MK9 1LR

Opening times

Their office opening hours are between Monday Friday 8:00am to 6:00pm.

If you can smell gas, call the Gas Emergency Services on 0800 111 999.

If you have no electricity, Green Star Energy says you need to contact your Local Electricity Network Operator. You will find their details on Green Star Energy’s website at www.mygreenstarenergy.com/Help-and-Support/Emergencies.

If you would like to make a complaint about Green Star Energy, the contact details are the same as above.

Head office

A map showing their head office location can be found below.

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Warm Home Discount Scheme

The government’s Warm Home Discount Scheme gives eligible people a £140 discount on their electricity bill between October and April. The Warm Home Discount Scheme payment doesn’t affect your annual Winter Fuel Payment or any Cold Weather Payment you might receive.

You are automatically eligible for the scheme if your energy company is part of the scheme and you get the Guarantee Credit element of Pension Credit. You may be eligible if your energy company is part of the scheme and you are on a low income or you get certain means-tested benefits.

For more information on the Warm Home Discount Scheme you can visit www.gov.uk/the-warm-home-discount-scheme/

Green Star is not part of the Warm Home Discount scheme so its customers are not eligible for the discount.

Further Information

Fuel Sources

By law, Green Star Energy is required to provide information on the fuel sources for their electricity. They promise to use 100% renewable electricity. It gives its fuel mix as follows and provides the UK average for comparison.

Environmental Impact

The CO2 Emissions are 0g/kWh (compared to a UK average of 290g/kWh) and its high-level radioactive waste as 0g/kWh (compared to a UK average of 0.007g/kWh).

Current Green Star Energy tariffs

Tariff Name Variable Tariff Fixed Rate Tariff Exit Fees
Green Saver 12m Fixed + Perks 1705 No Yes £30.00, 12 months
Rate Saver 12m Fixed + Perks 1709 No Yes £30.00, 12 months
Rate Saver 12m Fixed 1709 No Yes £30.00, 12 months
Rate Saver 18m Fixed + Perks 1706 No Yes £30.00, 12 months
Rate Saver 18m Fixed 1706 No Yes £30.00, 12 months
Rate Saver 24m Fixed + Perks 1705 No Yes £30.00, 12 months
Rate Watch Pay as you Go Yes No No exit fees
Rate Watch Variable Yes No No exit fees

Reviews

According to the latest Which survey, Green Star placed 8th out of 23 energy companies for overall customer satisfaction.

The table below shows the breakdown of the Green Star Energy review.

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