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What are the key things I need to know about Peterborough Energy?

Peterborough Energy is a partnership between Peterborough City Council and OVO Energy. It has been created to bring more local control to energy bills. Peterborough Energy watches energy prices closely to make sure any savings can be passed on to its customers. It works on a cost reflective basis, so this means prices may sometimes go up, but whenever it can reduce prices it will. It guarantees to keep costs as low as possible.

The company has three core values:

  • pink tickto provide energy for Peterborough residents
  • pink tickto give every customer the best price
  • pink tickto focus on customer service.

Peterborough Energy is funded by Peterborough City Council so its tariffs are only available to Peterborough City residents. The company hopes to expand this later on.

In 2017, a Which? survey of 23 energy companies in England, Wales and Scotland ranked OVO Energy as the best company for customer satisfaction. The survey looked at customer service, value for money, the accuracy and clarity of bills and how well the company helps you to save energy.

What’s the history of Peterborough Energy?

Peterborough Energy says it is pioneering a new way to supply local residents. It wants to bring more competition to the market and give residents more choice.

Peterborough Energy is the brand name of a partnership between Peterborough City Council and OVO Energy. OVO Energy provides all energy services from buying the energy to billing and customer services. Peterborough City Council controls the tariff and the marketing of the Peterborough Energy tariffs.

Peterborough Council says its partnership with OVO Energy means Peterborough Energy has the necessary operational experience to be able to offer Peterborough residents energy on some of the cheapest tariffs in the market.

Peterborough Council says it is not making any profit on its tariffs so it can provide the best value possible. The money saved from the tariffs is re-invested in the local community.

In January 2017, Peterborough Energy announced it had signed up its 6,000th customer. This means Peterborough residents are making a collective saving of nearly £1.4 million on their energy bills based on the average saving of £223 for pay monthly dual-fuel customers who switched to Peterborough Energy between 1 May 2015 and 31 September 2016.

How do I contact Peterborough Energy?

Peterborough Energy says the help and guides on its website will provide answers to the most frequently asked questions. If you cannot find the answer to your particular question, you can contact Peterborough Energy by calling 0800 408 6706 or emailing hello@peterboroughenergy.co.uk. The offices are open Monday to Thursday from 8:00am to 8:00pm, Friday from 8:00am to 6:00pm and on Saturday from 9:00am to 5:00pm.

If you would like to write to Peterborough Energy, the address is Peterborough Energy c/o OVO Energy, 1 Rivergate Temple Quay, Bristol, BS1 6ED.


What help does Peterborough Energy offer me if I’m on a low income or in debt?

If you are struggling to pay your energy bills, Peterborough Energy says to contact it as soon as possible. Its advisors will talk you through the options and work out a payment plan with you that will help you keep your debt as low as possible.

It says if your debt continues, it might fit a repayment meter at your home. This will enable you to pay for your energy as you go as and clear your debt at the same time.

If you get Income Support, Pension Credit, Employment and Support Allowance or income-based Jobseeker’s Allowance, you can ask your benefits office to pay Peterborough Energy directly via the Fuel Direct scheme, which is run by the government’s Department for Work and Pensions (DWP). Fuel Direct covers what you spend on energy as well as paying back your debt.

Peterborough Energy also offers advice on how to use less energy and get smaller bills. Its guide covers energy saving measures in the following areas:

  • pink tickwalls, roofs, windows and doors
  • pink tickheating and hot water
  • pink tickwashing machines, tumble driers and dishwashers
  • pink tickappliances
  • pink ticklighting
  • pink tickfridges and freezers

It also includes general energy saving tips and signposts you to places where you can get more information.

Is Peterborough Energy part of the Warm Home Discount Scheme?

Yes, Peterborough Energy is part of the Warm Home Discount Scheme because of its partnership with OVO Energy.

The Warm Home Discount Scheme gives eligible people a £140 discount on their electricity bill between October and April. The Warm Home Discount Scheme payment doesn’t affect your annual Winter Fuel Payment or any Cold Weather Payment you might receive.

You are automatically eligible for the scheme if your energy company is a member of the scheme and you get the Guarantee Credit element of Pension Credit.

People who are on a low income or get certain means-tested benefits and have their electricity from suppliers who are part of the scheme may also be eligible. If you think you may qualify, you need to apply for the payment via your electricity supplier. If you are a Peterborough Energy customer, you need to apply via OVO Energy.

For more information on the Warm Home Discount Scheme you can visit www.gov.uk/the-warm-home-discount-scheme/.


What fuel sources does Peterborough Energy use?

Ofgem requires electricity companies to tell their customers about the mix of fuel used to generate their electricity. Peterborough Energy’s supplier is OVO Energy, which gives its fuel mix as follows:

 Electricity supplied by Peterborough Energy / OVO EnergyNational Average
Natural Gas46.90%32.30%
Other Fuels0.00%2.50%
Environmental Impact
CO2 g/Kwh183290
Radioactive g/KWh00.0017

OVO Energy says it is committed to delivering more renewable electricity. It has halved its CO2 emissions over the past three years, and increased the renewables in its energy mix to more than double the national average. This means its CO2 levels are well below the national average. It uses no fuel generated by burning coal, and over half of the electricity it supplies is renewable.

What are the current Peterborough Energy gas and electricity tariffs?

Tariff NameVariable TariffFixed Rate TariffExit Fees
Peterborough Energy PAYGYesNoNo exit fees
Peterborough FixedNoYesNo exit fees
Peterborough VariableYesNoNo exit fees

Last Updated: 23/04/2018