British Gas Business

How to contact British Gas Business

You can contact British Gas Business through a number of different ways.

If you wish to contact British Gas via post, you can write to them at: PO Box 226, Rotherham, S98 1PB

Opening times

Their office opening hours are between 8:00am and 6:00pm, Monday to Friday. Remember that any telephone calls made may be recorded.

Contact British Gas Business Energy via telephone by calling them on 0333 122 1977

If you smell gas or suspect a gas leak, contact The National Gas Emergency Service immediately on 0800 111 999. Calls are free, and they operate 24 hours a day, 365 days a year.

Republic of Ireland customers should contact The National Gas Emergency Service on 1850 20 50 50.

We also recommend you take the following action:

• Open all doors and windows to ventilate the space
• Turn gas supply and gas appliances off at the mains
• Avoid smoking or the use of any naked flames
• Avoid turning any electrical switches off or on

You can visit British Gas’ Business website directly at: https://www.britishgas.co.uk/business

If you need to email British Gas Business, you can use their web form to send them a message at https://www.britishgas.co.uk/help-and-support/. Your message will be forwarded to the relevant department.

You can also use social media to contact British Gas Business on Facebook and Twitter.

Head office

A map showing British Gas’ head office location can be found below.

Current British Gas Business energy tariffs

How does business gas pricing work?

Business gas prices are not calculated in the same way as domestic gas tariffs as they are set up differently.

The unit pricing of business gas could potentially be cheaper than domestic prices depending on the size of the business and your gas consumption. However, domestic customers pay a lower rate of VAT on gas than businesses.

It may be calculated on a fixed or a variable rate tariff. A fixed business gas price plan offers set unit prices for a defined period of time. The contract length is usually between one and three years, but can be as high as five. With a flexible or variable rate price plan your unit rate and standing charge could go up or down.

Types of business gas rates

• Fixed term plans – Guarantee the unit price of gas per kWh for a set period of time, plans usually run for between one and three years
Variable rate plans – Unit prices of gas can go up or down, but are typically costlier than fixed-term rates. You have the option to give notice and switch to another plan or supplier

How does business electricity pricing work?

Business electricity prices and tariffs are calculated and set up differently compared to domestic plans.

Business electricity unit prices may be cheaper than domestic tariffs because of the amount of energy used, but most business customers pay a higher rate of VAT.

Pricing is based on the business size and electricity consumption. It may be calculated on a fixed or a variable rate tariff.

If you have a half-hourly meter, British Gas will give you a tailored price based on when and how you use electricity.

Types of business electricity rates

• Fixed term plans will guarantee the unit price for a set period of time and plans usually run for between one and three years.
• Flexible or variable rate plans’ unit prices can go up or down, but are typically costlier than fixed-term rates, you have the option to switch to another plan or supplier by giving 30 days notice.
• Out of contract rates are likely to be more expensive than either fixed or variable rate plans and according to British Gas, you’ll only be moved onto these rates in exceptional circumstances
• Deemed rates are usually the most expensive business electricity tariffs. Speak to your current supplier and you should be able to switch from deemed rates within a short period of time.

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