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EDF Energy is the UK’s largest producer of low-carbon electricity. By volume, it is the biggest supplier of electricity in Great Britain, as well as the largest supplier to British businesses. EDF’s framework is known as ‘The Better Plan’, which focuses on being a sustainable, efficient and responsible electrical company. Its future 2030 vision is to be the champion of low-carbon growth.
We will cover frequently asked questions such as:
EDF Energy has three key aims within its framework:
Better Lives – ‘We will innovate to transform people’s lives with skills and job opportunities.’
EDF Energy doesn’t just focus on supplying energy to its customers; it also wants to make a lasting impact in people’s lives. It does this by investing in training and job creation as well as skills and education programmes. By working towards closing the equality gaps in today’s society, EDF Energy concentrates on being at the forefront of the UK’S long–term industrial transformation.
Better experience – ‘We will innovate to help all customers manage energy better.’
EDF have the vision of being the best and most trusted energy company for its customers and to get to this point, it aims to be the best at solving customer’s energy needs. To achieve this it completes the basic of tasks brilliantly, offering a great service and then building on trust this creates by innovating and adding value for its customers. It empowers everyone to use low – carbon electricity and in doing so helps every customer to become their own champion of low-carbon growth.
Better energy for all of society – ‘We will innovate to lead the UK’s transition to safe, low carbon energy.’
In 2008, The Climate Change Act was introduced which meant the UK government were committed to reduce carbon emissions by at least 80% of 1990 levels by 2050. This commitment was later renewed in 2016 – by 2050, low-carbon nuclear and renewable will fulfil most of our electricity needs. EDF energy believes in a decarbonised future and as they are the UK’s largest low-carbon generator, it is leading the UK into enabling this future. Its ambition is to expand its renewable footprint in the UK.
EDF Energy states that it will achieve ‘The Better Plan’ by concentrating on 6 main ambitions; Zero harm to people, better for customers, leading decarbonisation, strong finance and ethics, excellence in nuclear, people as a force for good.
EDF Energy is ranked joint 22nd out of 31 energy companies, ranked by 8,761 members of the public, in the annual Which? customer survey. It’s the joint highest – ranked of the Big Six energy companies this year and the only one of them to get a four-star rating from customers for its bills.
EDF Energy is a wholly owned subsidiary of the French-state owned EDF group – Electricité de France. It currently employs around 13,331 people and handles 5.7 million customer accounts. It was formed in 2002 following the mergers of Seeboard plc, London Electricity Plc, SWEB Energy plc and two coal – fired power stations as well as a combined cycle gas turbine power station.
It is one of the UK’s largest generators and distribution network operators, following its decision to take control of the UK nuclear generator, British Energy, back in 2009.
EDF focuses on low–carbon technologies and claims to produce more low-carbon electricity than any other generator in the UK. It has recently invested in battery storage, small modular reactors and tidal energy.
2016 marked a particular landmark year for EDF Energy, as the government passed a proposed EDF nuclear power station at Hinkley Point C. This opened a brand new chapter for nuclear energy in the UK.
You can contact EDF Energy through the following ways:
By accessing the online chat via EDF Energy’s website, you will be able to speak to an advisor 24/7, without the worry of waiting in a call queue.
Visit EDF Energy’s website at: https://www.edfenergy.com/
If you would like to speak to someone at EDF Energy, you can call
You can write to EDF Energy at the following address:
You can send an instant message to EDF Energy via the EDF Energy Facebook page where an advisor should be at hand to answer your questions.
You can tweet EDF energy using @edfenergy
To make a complaint you should do the following:
The map below shows the location of EDF Energy’s Head Office.
If you are struggling to pay your bills, it is important you get in contact with EDF Energy straight away. They believe the sooner you contact them, the sooner they will be able to help. If you are unable to pay a bill, you may have the following options:
To find out more information about the third party deduction scheme, you can visit EDF’s website here:
EDF Energy third party deduction scheme
In addition to the above, you can also register with EDFS Energy Trust Fund. This is a registered charity which opened in 2003, to help vulnerable individuals and families in society suffering from poverty or other distress and whom are unable or struggling to pay their gas and/or electricity debts. The trust is able to give grants to help people clear gas and electricity debts owed to EDF Energy as well as other suppliers.
For more information you can visit the EDF Energy’s Trust Fund website here: https://www.edfenergytrust.org.uk/aboutoverview/
If you are on a low income and wish to understand how you can reduce or manage your energy better, EDF Energy can provide you with an energy efficiency guide. You can call 0800 096 9000 or alternatively visit the EDF Energy website here to find out more: https://www.edfenergy.com/energy-efficiency
Yes, EDF Energy is part of the Government’s Warm Home Discount Scheme.
The Government’s Warm Home Discount Scheme gives eligible people a £140 discount on their electricity bill between October and April. You are automatically eligible for the scheme if your energy company is part of the scheme and you get the Guarantee Credit element of Pension Credit.
You may be eligible if your energy company is part of the scheme and you are on a low income, or you get certain means-tested benefits. The Warm Home Discount Scheme payment doesn’t affect your annual Winter Fuel Payment or any Cold Weather Payment you may receive.
For more information on the Warm Home Discount Scheme you can visit https://www.gov.uk/the-warm-home-discount-scheme.
The energy industry regulator requires energy companies to provide information on where they source their electricity from. They are also required to provide information on their carbon dioxide emissions and radioactive waste. EDF Energy’s fuel mix figures are as follows:
High Level Radioactive Waste: 0.0050 g/kWh
Carbon Dioxide emissions: 104 g/kWh
EDF Energy tariffs TBC
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Last Updated: 07/12/2018
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