EDF Energy

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Key information about EDF Energy

Company history

How to contact EDF Energy

You can contact EDF Energy through the following ways:


You can write to the company at the following address:

EDF Energy

Opening times

Lines is open Monday to Friday 8am – 5pm.

  • By accessing the online chat via EDF Energy’s website, you will be able to speak to an advisor 24/7, without the worry of waiting in a call queue.
  • Visit EDF Energy’s website at: https://www.edfenergy.com/.
  • If you would like to speak to someone at EDF Energy, you can call 0800 096 4063
  • You can send an instant message via the EDF Energy Facebook page where an advisor should be at hand to answer your questions.
  • You can tweet EDF using @edfenergy

To make a complaint you should do the following:

  • Contact the complaints team on 0800 051 1643, or if calling from a mobile, 0113 8207292. This line is open Monday to Friday 8am – 5pm.
  • Email the EDF complaints department at complaintresolutionmanager@edfenergy.com

Head office

A map showing their head office location can be found below.

Help for low income families or those in debt

Compare, switch & save up to £450.42* per year on your energy

Warm Home Discount Scheme

Further Information

Fuel Sources

The energy industry regulator requires energy companies to provide information on where they source their electricity from. They are also required to provide information on their carbon dioxide emissions and radioactive waste. EDF Energy’s fuel mix figures are as follows:

Environmental impact

Environmental impact TBC

Current EDF Energy tariffs

Tariffs TBC


EDF Energy has a ‘Great’ Trustpilot rating of 4.1 out of 5 stars based on 33,545 customer reviews.

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