Co-operative Energy customers receive their gas and electricity supply from Octopus Energy, after they joined the brand in September 2019. Octopus Energy takes care of Co-op’s customer service, although Co-op Energy is still responsible for attracting new customers.
The firm is owned by its members who have a say in how the provider is run. In the past, members were able to have a say in where Co-op bought its energy from. The company is part of The Midcounties Co-operative, the UK’s largest independent co-operative.
Co-op Energy only sells 100% renewable electricity tariffs, and is working alongside Octopus Energy to increase community-generated power throughout the UK.
The supplier aims to provide a ‘fair, transparent energy service’, and has a long-term vision to customer acquisition. Co-op energy is the only UK energy provider that is owned by its customers. Members can share in their profits and can voice their opinions on how they think the company should be run.
Co-op Energy launched in 2010 as an alternative to the ‘Big Six’ energy providers. Currently, the company has three sites, one office in Warwick and two offices in Walsall.
The company was awarded the Which? Positive Change Award in 2012, which recognises a company that has made significant changes to give customers a better deal.
In 2014, Co-operative Energy launched ‘User Chooser’ which allowed its customers to choose where their electricity is sourced from. This initiative won the EU Sustainable Energy Europe Award in 2015.
In late 2016, Co-op Energy was selected by industry regulator Ofgem to take on all of GB Energy’s 160,000 customers after the firm collapsed.
Flow Energy was acquired by Co-operative energy in May 2018, taking over its 130,000 customers. The provider stated that Flow Energy would remain a separate brand under Co-op Energy.
You can contact Co-op Energy through a number of different ways.
If you wish to contact the company via post, you can write to them at the following address:
Warwick Technology Park
Their office opening hours are between 8:00am and 8:00pm, Monday to Friday and 9:00am to 4:00pm on Saturday. Remember that any telephone calls you make may be recorded.
Contact Co-op via telephone by calling them on 0800 9540 693
You can visit the company’s website directly at: https://octopus.energy/co-op/
If you need to email the firm, they can be reached at: email@example.com
A map showing their head office location can be found below.
Co-operative Energy has signed up to the government’s Warm Home Discount Scheme.
The government’s Warm Home Discount Scheme gives eligible people a £140 discount on their electricity bill between October and April. You are automatically eligible for the scheme if your energy company is part of the scheme and you get the Guarantee Credit element of Pension Credit. You may be eligible if your energy company is part of the scheme and you are on a low income or if you receive certain means-tested benefits.
The Warm Home Discount Scheme payment doesn’t affect your annual Winter Fuel Payment or any Cold Weather Payment you may receive.
For more information on the Warm Home Discount Scheme you can visit www.gov.uk/the-warm-home-discount-scheme/
All suppliers, including Co-operative Energy, are required to provide information about the mix of fuels they use to generate the electricity they supply to their customers.
The environmental impact of this fuel mix must also be disclosed. This should be published each year and is known as the ‘Fuel Mix Disclosure’.
Fuel mix data for April 2018 to March 2019 taken directly from Co-op’s website.
Energy Source / Co-op Energy / National Average
Coal / 0% / 5%
Natural Gas / 0% / 41%
Nuclear / 0% / 19%
Renewables / 100% / 33%
Other fuels / 0% / 2%
CO2 g/Kwh / 0 / 208
Radioactive g/Kwh / TBC / 0.007
Co-op Energy currently offers a wide range of tariffs. Customers can choose from both fixed-rate and variable rate tariffs. We have outlined these below:
Fixed-rate and variable rate price plans
Co-op 12M Default Fixed Dec 2019 v1
Co-op 12M Fixed February 2020 v1
Co-op Community Power 12M Fixed February 2020 v1
Co-op Flexible January 2020 v1
Co-op Green Prepayment
Fuel Good Simplicity
Fuel Good Simplicity Prepayment
Green Pioneer Direct Debit
Green Pioneer Quarterly Bill
For full terms and conditions, please visit Co-op Energy’s website.
Co-operative Energy has a ‘Great’ Trustpilot rating of 3.8 out of 5 stars based on 2,112 customer reviews.
It’s quick and easy to compare Co-op Energy tariffs against other leading suppliers with Utility Saving Expert. Find out how much you could be saving on your gas and electricity bills today.
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