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OCTOPUS ENERGY
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Octopus Energy – The Ultimate Guide
We will cover frequently asked questions such as:
Octopus Energy – Key Info
Octopus Energy says that everything it does is designed to make its customers’ lives better while also being as kind to the planet as possible. To help in this mission it makes four commitments:
Fair, transparent pricing that reflects the wholesale costs of energy.- Control over your supply so you can leave at any time without having to pay any exit fees or tie-ins.
- At least 50% renewable electricity on its standard and variable tariffs and 100% renewable electricity on its green tariff.
- Fast and flexible customer service with no call centres.
Octopus Energy – The History
Octopus Energy was started by Greg Jackson and Octopus Investments in 2011.
Greg’s aim was to make energy better because he felt people were paying too much and being messed around by energy suppliers too often. Octopus Investments was founded in 2000 to build companies that make a difference. Through it has a market-leading position in renewable energy. It is also a market leader in tax-efficient investment, smaller company financing and healthcare.
Octopus Energy opened its first solar generation plant in 2011. In 2017 it has 154 solar farms in the UK and 66 in France. This means it is the UK’s largest investor solar. In fact, when the sun shines, its farms generate 40% of the UK’s large scale solar – enough to power 250,000 homes, which is a city the size of Manchester.
Octopus Energy also invests in:
Wind generation- Anaerobic digestion plants, which use the natural breakdown of plant waste to make electricity
- “Rapid response” gas generation, which balances supply when there’s no wind and sun.
Octopus Energy Customers
As of October 2016, it is estimated that Octopus Energy had 40,000 customers.
Octopus Energy – How to Contact
If you have any questions, the best place to start is online. The FAQ section on the website https://octopus.energy/help-and-faqs/ should answer most questions.
If you can’t find the answer in the FAQ section of its website, Octopus Energy suggests getting in touch with its customer service team online. The team is available 8:00am to 8:00pm seven days a week and they usually reply within the hour. You can get in touch by emailing hello@octopus.energy or using Facebook: facebook.com/octopusenergy.
If you would prefer to talk to someone at Octopus Energy, you can call:
0333 344 2268- 0808 164 1088
Octopus Energy – Opening Times
The phone lines are open from 9:00am to 5:00pm, Monday to Friday.
Octopus Energy aims to be transparent and fair in everything it does. If you feel you have not been treated fairly, transparently, honestly or appropriately, you should let the company know by emailing ThatsNotFair@octopus.energy.
If you would like to make a complaint, call Octopus Energy on 0333 344 2268 between 9:00am and 5:00pm from Monday to Friday. You can also email issueresolution@octopus.energy. If you would prefer to write, the address is: 20-24 Broadwick Street, London, W1F 8HT.
If you smell gas, or suspect a leak, call the National Gas Emergency Helpline on 0800 111 999.
If you have a power cut, call 105 (free) to get help and advice from your local network operator.
