Octopus Energy

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Key information about Octopus Energy

Company history

How to contact Octopus Energy

You can contact Octopus Energy through a number of different ways.


If you wish to contact the company via post, you can write to them at the following address:

Octopus Energy
20-24 Broadwick Street

Opening times

The phone lines are open from 9:00am to 5:00pm, Monday to Friday.

Octopus Energy aims to be transparent and fair in everything it does. If you feel you have not been treated fairly, transparently, honestly or appropriately, you should let the company know by emailing thatsnotfair@octopus.energy.

If you smell gas, or suspect a leak, call the National Gas Emergency Helpline on 0800 111 999.

If you have a power cut, call 105 (free) to get help and advice from your local network operator.

Head office

A map showing their head office location can be found below.

Compare, switch & save up to £450.42* per year on your energy

Help for low income families or those in debt

Warm Home Discount Scheme

Further Information

Fuel Sources

Ofgem requires all energy companies to tell their customers the sources they use for their electricity.

The fuel disclosure for April 2015 to March 2016 is as follows:

Current Octopus Energy tariffs

Fixed rate and variable rate tariffs:

Tariff NameVariable TariffFixed Rate TariffExit FeesFlexible OctopusYesNoNo exit feesGreen OctopusNoYesNo exit feesOctopus 12M FixedNoYesNo exit feesSuper Green OctopusNoYesNo exit fees


Octopus Energy has a ‘Excellent’ Trustpilot rating of 4.8 out of 5 stars based on 104,549 customer reviews.

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