Utility Warehouse

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Key information about Utility Warehouse

Utility Warehouse is operated by Telecom Plus plc. Telecom Plus offer three different energy tariffs. Value – at least 0.5% cheaper compared to a ‘Big 6’ supplier. Gold (for customers also taking Home Phone and Broadband) – at least 2.5% cheaper compared to the ‘Big 6’ suppliers. Double Gold (for customers also taking Home Phone, Broadband and Mobile) – at least 5% cheaper compared to the ‘Big 6’ suppliers.

The company guarantees to always put you on their cheapest available tariff. Members who join Utility Warehouse can also expect to receive savings on their landline, broadband and mobile phone, this will all be combined in to one billing statement.

Utility Warehouse provides gas and electricity to more than 500,000 UK homes and small businesses, along with home phone, mobile and broadband services. The more services you sign up to, the more money you will be able to save through them.

The firm heavily relies on personal recommendations from happy customers and negotiating deals with providers of the aforementioned products and services. Utility Warehouse operates a multi-level marketing model that utilizes independent distributors to obtain new customers. The company avoids spending customers’ money on expensive advertising campaigns. Members are also able to earn shopping vouchers by referring friends and family.

Customers can join Utility Warehouse’s discount club where members can receive free energy saving LED light bulbs, (this will be subject to taking out multiple services from the company).

Company history

Utility Warehouse is owned by Telecom Plus, which was founded in 1996 to offer customers calling alternatives to save money on their landline phone calls.

The Utility Warehouse brand has been linked to Telecom Plus since 2002 when Telecom Plus launched it as a single brand to encompass all of the company's residential services.

In 2006, Utility Warehouse and Telecom Plus entered into an agreement with npower. This involved npower supplying gas and electricity to all Utility Warehouse’s customers. Utility Warehouse sold its two subsidiaries; Electricity Plus and Gas Plus to npower. In 2013, npower sold these two subsidiaries back to Utility Warehouse for around £218million. This meant that Utility Warehouse became one of the largest independent energy suppliers in the country at the time with more than 500,000 customers.

The firm is based in London and currently has more than 600,000 customers, with the help of 40,000 independent distributors.

How to contact Utility Warehouse

You can contact Utility Warehouse through a number of different ways.

If you wish to contact the company via post, you can write to them at the following address:

Utility Warehouse
Network HQ
508 Edgware Road
The Hyde
London
NW9 5AB

Opening times

Their office opening hours are between 9:00am and 5:30pm, Monday to Friday, and 9:00am to 4:30pm on Saturday. Remember that any telephone calls you make are likely to be recorded.

Contact Utility Warehouse via telephone by calling them on the following number: 0333 777 3 212

You can visit the company’s website directly at: https://www.utilitywarehouse.co.uk/

If you need to email the firm, they can be reached by using their online contact form found on their website.

You can also use social media to contact Utility Warehouse via Facebook and YouTube.

Head office

The map below shows the location of Utility Warehouse head office.

Warm Home Discount Scheme

Utility Warehouse has signed up to the government’s Warm Home Discount Scheme.

The government’s Warm Home Discount Scheme gives eligible people a £140 discount on their electricity bill between October and April. You are automatically eligible for the scheme if your energy company is part of the scheme and you get the Guarantee Credit element of Pension Credit. You may be eligible if your energy company is part of the scheme and you are on a low income or if you receive certain means-tested benefits.

The Warm Home Discount Scheme payment doesn’t affect your annual Winter Fuel Payment or any Cold Weather Payment you may receive.

For more information on the Warm Home Discount Scheme you can visit www.gov.uk/the-warm-home-discount-scheme/

Fuel sources summary

All suppliers, including Utility Warehouse, are required to provide information about the mix of fuels they use to generate the electricity they supply to their customers.

The environmental impact of this fuel mix must also be disclosed. This should be published each year and is known as the ‘Fuel Mix Disclosure’.

Fuel mix data for April 2018 to March 2019 taken directly from Utility Warehouse’s website.

Electricity supplied by Electricity Plus

Energy Source / Utility Warehouse / National Average
Coal / 8.9% / 5%
Natural Gas / 60.3% / 41%
Nuclear / 18.1% / 19%
Renewables / 8.9% / 33%
Other fuels / 3.8% / 2%

Environmental impact

CO2 g/Kwh / 325 / 208
Radioactive g/Kwh / 0.0013 / TBC


Current Utility Warehouse tariffs

Utility Warehouse offers customers a choice of fixed-rate and variable-rate tariffs. We have highlighted their current tariffs below:

Double Gold

Variable-rate
No exit fees

Double Gold Fixed 28

Fixed-rate
£25 exit fees to 12/11/2020

Gold

Variable-rate
No exit fees

Value

Variable-rate
No exit fees

Value Prepayment

Variable-rate
No exit fees

Full terms and conditions can be found by visiting Utility Warehouse’s website. See how they compare against other leading suppliers by using our FREE online comparison tool to compare energy prices.

Utility Warehouse reviews

Utility Warehouse has a ‘Great’ Trustpilot rating of 4.1 out of 5 stars based on 10,117 customer reviews. Note: Reviews are user submitted and are unable to be verified.

Compare Utility Warehouse

It’s quick and easy to compare Utility Warehouse tariffs against other leading suppliers with Utility Saving Expert. See how much you could save on your gas and electricity in minutes.

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