One Call Insurance

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Who are One Call Insurance?

One Call was formed in 1995. They are currently based in Doncaster. Founded by John Radford, also the owner of Mansfield Town football club, they also sponsor their stadium: Field Mill. They have previously sponsored Doncaster Rovers. One Call car insurance is a broker. They offer car insurance products from a selected panel of providers. This means that if you purchase a One Call car insurance policy, the actual policy will be underwritten by a different company but you will be dealing directly with One Call.

Key facts

  • Operate UK call centres and the company is based in the UK
  • Higher administration fees apply
  • Mixed reviews for One Call Car Insurance

What do they offer?

Before providing you with a quotation, One Call will look at a number of different risk factors such as your age, driving history, car details and previous claims. These are all rating factors that will affect the premium of your policy. Car insurance brokers and providers offer their own incentives to prospective customers. Here’s a list of things One Call car insurance will often include:

  • Free breakdown cover
  • No claims discount guarantee (NCD)
  • Build a bonus with an additional driver
  • Access to a courtesy car
  • 24-hour claims service with a UK call centre
  • Discounts available on a second car
  • Flexible deposit and excess
  • Motor legal service

What type of car insurance do One Call provide?

Like most car insurers, One Call offers three main types of insurance policies. These are:

  • Comprehensive car cover
  • TPFT (Third party, fire and theft)
  • TPO (Third party only)

As well as the most popular three, the company also offers:

  • Classic car insurance
  • Learner insurance
  • Short term insurance
  • Specialist car insurance
  • Telematics insurance (also referred to as Black box insurance)

Customer reviews

It is important to remember that One Call Insurance is not a provider; they are a broker; therefore, they do not have a Defaqto rating. Also, they do not have an independent feedback provider affiliation either. This eliminates any Feefo or Reevoo reviews. Ultimately, this means that any customer feedback cannot be verified as being authentic. Further validation is required.

However, they do receive good reviews from Trustpilot, but again these reviews cannot be validated. Fairer Finance, a consumer group, places One Call Insurance in 51st place out of the 51 different insurance companies compared in Autumn 2017. They scored 31% for customer trust and 40% for how transparent they are.

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