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Key information about Utilita Energy

Company history

How to contact Utilita Energy

You can contact Utilita Energy through a number of different ways.


If you wish to contact the company via post, you can write to them at the following address:

Utilita Energy Limited
Hutwood Court
Bournemouth Road
Chandler’s Ford
SO53 3QB

Opening times

Utilita Energy says the best way to get in touch is to use the contact form on its website at www.utilita.co.uk/contact-us/.

  • You can email the Customer Care Team at customerservices@utilita.co.uk.

Utilita Energy also provides the following telephone numbers to call:

  • Customer Care Team: 03303 337 442
    This line is open 8:00am to 8:00pm Monday to Friday and 8:00am to 1:00pm on Saturday
  • Welcome Team: 03452 068 777
    This line is open 9:00am to 6:00pm Monday to Friday and 9:00am to 1:00pm on Saturday
  • Moving Home: 03452 068 777
    This line is open 9:00am to 6:00pm Monday to Friday
  • Automated Top-Up Line: 03452 068 333
    This line is open 8:00am to 8:00pm Monday to Friday
  • Emergency Line: 03452 068 999
    This line is open 8:00am to 10:00pm every day. Outside these hours, you need to contact the relevant organisation from the list at www.utilita.co.uk/contact-us/emergency-lines.
  • Meter Reading Line: 03452 093 750 or meterreadings@utilita.co.uk
    This line is open 24/7

Utilita Energy is also on social media. Its Twitter account is twitter.com/utilitaenergy and it is on Facebook at www.facebook.com/UtilitaEnergyUK/.

If you would like to make a complaint, there are three ways to do it:

  • By calling 03452 072 000
  • By emailing customerservices@utilita.co.uk
  • By writing to Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler’s Ford, Eastleigh, SO53 3QB

Head office

A map showing their head office location can be found below.

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Help for low income families or those in debt

Warm Home Discount Scheme

Further Information

Fuel Sources

Utilita Energy gives its fuel mix for the 2015-16 tax year as follows:

Current Utilita Energy tariffs


Utilita Energy an ‘Excellent’ Trustpilot rating of 4.4 out of 5 stars based on 54,315 customer reviews.

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