So Energy allows customers to decide where they source their renewable electricity from, customers will have access to an online voting poll through the company’s website. They do not currently supply green gas.
The provider states that their company is based on “honesty, simplicity and great value.” Like many of their competitors, they are “committed to being one of the best value energy suppliers in the UK.” This commitment is supported by their “Low Price Policy”, which asserts the following:
"We are committed to keeping prices low. Our promise to you is that our One Fixed rate tariff will always be one of the best deals available, giving you peace of mind and ensuring great value."
It’s useful to note that this promise only applies to their One Fixed tariff. Once the tariff expires, normally after a period of 12 months, you will be moved over to their Standard Variable Rate tariff, then the above price promise may no longer be applicable.
So Energy is a relatively new gas and electricity supplier that entered the domestic energy market in November 2015.
The provider raised some capital before starting the business. Since their initial £32,000 investment round they have managed to secure an additional £150,000 in funding to support growth.
You can contact So Energy through a number of different ways.
If you wish to contact the company via post, you can write to them at the following address:
107 Power Road
Their office opening hours are between 9:00am and 5:00pm, Monday to Friday. Remember that any telephone calls made may be recorded.
Contact So Energy via telephone by calling them on 0330 111 5050
You can visit their website directly at: https://www.so.energy/
If you need to email the firm, they can be reached at: firstname.lastname@example.org
A map showing their head office location can be found below.
So Energy is not signed up to the government’s Warm Home Discount Scheme.
The government’s Warm Home Discount Scheme gives eligible people a £140 discount on their electricity bill between October and April. You are automatically eligible for the scheme if your energy company is part of the scheme and you get the Guarantee Credit element of Pension Credit. You may be eligible if your energy company is part of the scheme and you are on a low income or if you receive certain means-tested benefits.
The Warm Home Discount Scheme payment doesn’t affect your annual Winter Fuel Payment or any Cold Weather Payment you may receive.
For more information on the Warm Home Discount Scheme you can visit www.gov.uk/the-warm-home-discount-scheme/
All suppliers, including So Energy, are required to provide information about the mix of fuels they use to generate the electricity they supply to their customers.
The environmental impact of this fuel mix must also be disclosed. This should be published each year and is known as the ‘Fuel Mix Disclosure’.
Energy Source / So Energy / National Average
Coal / 18.9% / 17.0%
Natural Gas / 32.7% / 32.3%
Nuclear / 12.9% / 23.7%
Renewables / 28.3% / 24.3%
Other fuels / 7.2% / 2.5%
CO2 g/Kwh / 331 / 290
Radioactive g/Kwh / 0.00009 / 0.0017
So Energy offers electricity only, gas only and dual fuel tariffs.
The energy company offers customers a simple range of tariffs, these are primarily targeted at customers who wish to pay by monthly direct debit and manage their account online.
At present, they do not supply prepayment meter customers.
So Acorn – Green – Seasonal Payments
Fixed Rate tariff
£5.00 exit fees
Please visit the company’s website for full terms and conditions.
So Energy has an ‘Excellent’ Trustpilot rating of 4.8 out of 5 stars from 3,517 customer reviews.
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