How To Improve Your Uber Driver Rating
If you are new to the world of driving for Uber or you’ve got some experience behind the wheel, there’s one aspect that any Uber taxi driver will want to work on – the Uber driver rating.
If you’ve been putting in the hours and you’re working hard day and night, the last thing you want is for your Uber driving rating to decrease after each shift. If this does happen, you’re going to have to make some changes. Fortunately, these changes are relatively quick and easy. Furthermore, some of these can even help you get cheaper Uber insurance.
Uber’s 5-star rating scale
Keep your taxi clean at all times
Ensure that your taxi is cleaned on both the inside and outside on a regular basis. No one wants to travel in a dirty car. Each time a passenger exits your vehicle, quickly check to see if any rubbish has been left behind before the next passenger enters the car. A small bin bag in the front of your car can be useful in cleaning away any small bits of rubbish. Access to cleaning supplies are definitely worth keeping on hand. Popular examples include window cleaner, air freshener or even a small portable hoover that can be plugged into your taxi. Both you and the passenger will want to be able to easily see outside the window, so make sure these are also cleaned.
Only talk to passengers if they want conversation
Not every passenger wants to have a conversation with you. If they feel uncomfortable and are giving you one-word answers, this should be taken as a hint that they do not want to talk right now. The passenger may have had a long day, may have other things on his/her mind or simply doesn’t want to engage in a conversation. However, if they do start chatting away, remember to keep the conversation light. Do not give them the A to Z of your whole life story. You could ask questions about how their day is going and only carry on the conversation if they seem engaged.
Do not smoke inside your car
Maintain your taxi
Keeping your car in tip top condition is something you should do regardless. Ensure your car is well maintained by checking it on a regular basis. After all, you will be travelling a lot more miles compared to the average user so there is a higher likelihood that it will require more tuning from time to time. By making sure it’s in a good state of repair will also help you prevent breakdowns from taking place. This will keep you on the road, meaning less time spent waiting at the garage, and compliant with the terms and conditions of your Uber insurance policy.
Text passengers instead of calling
These days most people prefer to be texted rather than called. This also applies to Uber customers. If you want to notify the passenger that you have arrived, it’s usually better to text them instead of calling as you don’t want to start the journey on the wrong foot. However, if they haven’t responded for a while, it’s okay to give the passenger a quick call if need be.